This Privacy Policy explains how XRaise collects, uses, and protects your information.
1. Introduction
XRaise ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.
2.1 Information You Provide
- Contact information submitted through forms (name, email address, company name)
- Communications and inquiries you send to us
- AI chat interactions and conversation history
- Account registration information, if applicable
- Any other information you choose to provide
2.2 Automatically Collected Information
- IP address and approximate geographic location
- Browser type, version, and language preferences
- Device type, operating system, and unique device identifiers
- Pages visited, time spent on pages, and navigation patterns
- Referring website addresses and exit pages
- Date and time of visits
Important: We do not intentionally collect sensitive financial data such as credit card numbers, bank account details, or social security numbers through our standard website forms or chat interfaces.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, comments, and requests
- To operate, maintain, and improve our website and services
- To personalize and enhance your user experience
- To communicate with you about updates, security alerts, and support messages
- To monitor and analyze usage trends and preferences
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations and enforce our terms of service
- To carry out any other purpose described to you at the time of collection
4. AI & Automated Processing
Our website may utilize artificial intelligence and automated systems to provide certain features and services. Please be aware of the following:
- AI-generated responses are produced automatically without human review of each individual response
- Outputs from AI systems are provided for informational purposes only and should not be considered professional, legal, or financial advice
- AI responses are non-binding and do not create any contractual obligations
- We do not guarantee the accuracy, completeness, or reliability of AI-generated content
- Your interactions with AI features may be logged and analyzed to improve our services
You should independently verify any information provided by automated systems before making decisions based on such information.
5. Cookies & Analytics
We use cookies and similar tracking technologies to collect and store information about your interactions with our website.
5.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and cannot be disabled
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Enable enhanced features and personalization
- Analytics Cookies: Allow us to measure and improve our website performance
5.2 Analytics Services
We may use third-party analytics services to help analyze how users interact with our website. These services may collect information about your online activities over time and across different websites.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
6. Data Sharing & Third-Party Providers
We are committed to protecting your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you, subject to confidentiality obligations
- Legal Compliance: When required by law, regulation, legal process, or governmental request
- Protection of Rights: To protect the rights, property, or safety of XRaise, our users, or others
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as a business asset
- With Consent: With your explicit consent or at your direction
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as applicable statutes of limitations or potential litigation)
When we no longer need to retain your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you
- Right to Correction: You may request that we correct any inaccurate or incomplete personal information
- Right to Deletion: You may request that we delete your personal information, subject to certain exceptions
- Right to Restrict Processing: You may request that we limit how we use your personal information
- Right to Data Portability: You may request to receive your personal information in a structured, commonly used format
- Right to Object: You may object to the processing of your personal information in certain circumstances
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure.
Our security measures include:
- Encryption of data in transit using industry-standard protocols
- Regular security assessments and monitoring
- Access controls limiting who can access personal information
- Employee training on data protection and security practices
Disclaimer: No method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.
10. International Users
If you are accessing our website from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in a different jurisdiction.
Data protection laws in these jurisdictions may differ from those in your country of residence. By using our website and providing your information, you consent to the transfer of your information to these jurisdictions.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will:
- Update the "Last updated" date at the bottom of this page
- Provide notice through our website or other appropriate means
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@xraise.ai
We will endeavor to respond to your inquiry within a reasonable timeframe.